Privacy Policy

This Privacy Policy explains how SHISHIR ALE, operating the website Printer Help Hub (printer-help-hub.com) (“we,” “us,” or “our”), collects, uses, and shares personal information when you visit our website or contact us for support. We are an independent third-party technical-support provider and are not affiliated with any printer manufacturer.

We serve customers in the United States, and this policy is written with U.S. privacy law in mind, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”). A short section for visitors outside the U.S. appears near the end.

Information we collect

Depending on how you interact with us, we may collect the following categories:

• Identifiers and contact details you provide, such as your name, email address, and phone number (for example, when you start a chat or email us).
• Support information you share, such as a description of your printer problem and the contents of chat conversations or emails.
• Internet and device activity collected automatically, such as your IP address, browser and device type, pages viewed, and analytics identifiers set by cookies (only after you consent).

We do not intentionally collect sensitive personal information (such as government IDs, financial account numbers, or health data) through this website, and we ask that you not send it to us.

How we use information

• To respond to your questions and provide the support you request.
• To prepare a quote and, if you approve it, to deliver a paid service.
• To operate, maintain, and improve our website.
• To measure website performance and, with your consent, advertising effectiveness.
• To comply with law and to protect our rights and the safety of others.

How we share information

We do not sell your personal information for money. We share limited information with service providers who help us operate, including:

• JivoChat — powers our live-chat feature and processes the messages and contact details you submit through it.
• Google Analytics and Google Ads — help us understand website usage and, where you consent, measure advertising. These tools load only after you accept cookies.

Our use of advertising and analytics cookies may be considered a “sale” or “sharing” of personal information under California law, because it can involve cross-context behavioral advertising. You can opt out at any time using our Do Not Sell or Share My Personal Information page and by declining cookies in our consent banner.

Cookies and your choices

When you first visit, we ask for your cookie choice. Analytics and advertising cookies are set to denied by default and load only if you select “Accept.” We use Google Consent Mode so these preferences are respected. You can change your mind at any time by clearing cookies or using the Do Not Sell or Share link.

Data retention

We keep personal information only as long as needed for the purposes described above — for example, to answer your question, deliver a service you approved, keep basic records, and meet legal obligations — after which we delete or de-identify it.

Your California privacy rights

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share.
• Access a copy of the personal information we hold about you.
• Delete personal information we collected from you.
• Correct inaccurate personal information.
• Opt out of the “sale” or “sharing” of your personal information (see the Do Not Sell or Share page).
• Not be discriminated against for exercising your rights — we will not deny service or charge you more.

To make a request, email us at contact@printer-help-hub.com. We may need to verify your identity before responding, and you may use an authorized agent. We aim to respond within the timeframes required by law.

Text messages and calls

If you give us your phone number, you agree that we may contact you about your support request. We do not add you to marketing calling lists without your separate consent, and you can ask us to stop contacting you at any time.

Visitors outside the United States

Our services are directed to U.S. users. If you access the website from outside the U.S., you may have rights under your local law (for example, the EU/UK GDPR), including the right to access, correct, delete, or object to certain processing of your personal information. To exercise any such right, contact us at contact@printer-help-hub.com. Please note your information may be processed in countries other than your own.

Children's privacy

This website is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date above. Significant changes will be reflected on this page.

Contact us

SHISHIR ALE
Chander Nagar, Ghaziabad, Uttar Pradesh 201011, India
Email: contact@printer-help-hub.com